Contact Details

RA Designer Jewellery
Manchester Craft and Design Centre,
Oak Street,
Manchester
M4 5JD

Telephone: 0161 831 7613
Email: sales@manchesterjewellers.co.uk

Manchester Craft Centre is set in the heart of Manchester, less than five minutes walk from the Arndale Centre. RA Designer Jewellery can be found on the ground floor of the Craft Centre near the rear entrance (corner of High Street/Copperace Street)

Studio Opening Times

The Studio is open 10am – 5.30pm Monday to Saturday

Enquiry Form

We'd love to hear from you. Submit your enquiry using the form below and we'll be in touch as soon as possible.

 

T’s & C’s

Welcome to our website!

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern RA Designer Jewellery Ltd’s relationship with you in relation to this website.

The term “RA Designer Jewellery ltd” or “us” or “we” refers to the owner of the website who trades from Manchester craft and Design Centre, 17 Oak st, Manchester, M4 5JD.

The term “you” or “ the customer”refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without [business name]’s prior written consent.
All goods remain the property of RA Designer Jewellery Ltd until full and final payment has been received.
The goods for sale are described as accurately as possible with images, weights and measurements where applicable. The goods are not photographed the actual size.
On orders outside EU, import duties and taxes are to be paid by the purchaser.
Delivery times are between 4– 21 days unless otherwise agreed at the time of ordering.
If delivery is delayed by circumstances beyond the control of RA Designer Jewellery Ltd, a reasonable extension is expected by the purchaser.
These Terms & Conditions do not affect your statutory rights.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
VAT REG NO: 519 3695 17

POSTAGE AND DELIVERY

Mainland UK: £7 postage and packing with guaranteed special delivery.
The EC and overseas deliveries will be charged at cost.

On orders outside EU, import duties and taxes are to be paid by the purchaser.
Delivery times are between 4– 21 days unless otherwise agreed at the time of ordering.

REFUNDS & RETURNS

In the unlikely event you are not completely satisfied with your item, please contact us immediately by emailing us at sales@manchesterjewellers.co.uk . provided you notify us that you wish to return the items within SEVEN days of receipt. You must take reasonable care of the goods whilst in your possession.

Please ensure you order the correct materials/ colour / size / lengths (where applicable). Upon placing your order, you will receive a confirmation email detailing your order requirements. You must contact us by email within two working days if you need to make an amendment to your order. If you contact us after two working days we may not be able to make the changes you require. In the case of rings ordered to a specific size by the customer, if the customer then wishes to change the size once the ring has been made we will offer an alteration service at a cost of £25 (plus return postage costs if applicable). However some of our rings cannot be resized. Please ask at the time of ordering if you think this could be a problem.

A full refund is available for our range of stocked items. If you are unsure of which items are in our stock range please contact us to query this.

Our bespoke items that are personally made to your specifications are exempt from the Distance Selling Regulations and no refund will be available. Should you wish to cancel your order, for bespoke items you must contact us within two working days. After two days, our refund policy will apply.

In the interests of hygiene, pierced earrings are non-returnable.

All return postage costs to be paid for by the customer. We advise that the items are sent securely using Royal Mail special recorded delivery which will issue you with a tracking number. We regret that we cannot be held responsible for non-delivery of returned goods

In the very unlikely event the item is damaged, please contact us immediately.

PRIVACY POLICY

Effective May 2018

At RA Designer Jewellery , we are committed to protecting the privacy and security of our customers. This Privacy Notice explains in the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe. The company resposible for your data is RA designer Jewellery Ltd and you have any questions about how we Protect Your Privacy, you can contact us via email at sales@manchesterjewellers.co.uk
Our website address is http://www.manchesterjewellers.co.uk

To summarise our privacy policy:
• We will only use your data to improve your experience with RA designer Jewellery.
• We will protect your data.
• You can decide which communication channels we can contact you on.
• We will not store your data any longer than necessary.
At some time we may need to update this Privacy Notice and you’re welcome to come back and check it whenever you wish.

An explanation on the legal basis we rely on

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent
We can collect and process your data with your consent when you make an order or send us an email enquiry and we will only collect data that is necessary in connection with that particular service.

Contractual Obligations
Your personal data can be collected to comply with our contractual obligations. For example,the details we collect during the order process like address details means we can deliver your purchase.

Legal Compliance
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement.

Legitimate Interest
We also require your data in line with our legitimate interests which might be reasonably expected as part of running our business and which does not materially impact on your rights, freedom or interests. An example of this could be when we use your purchase history to send you or make personalised offers.

When do we collect your personal data?
When you make an order
When you fill in any forms, for example, contact us.
When you engage with us on social media
When you engage with us via any methods of advertising, for example paid advertising on Google
When you contact us by any means with queries, complaints etc.
When you book any kind of appointment with us or book to attend an event.
When you comment on, or review our products and services
When you visit our shop CCTV systems are operated for the security of both customers and staff. These systems may record your image during your visit.

What personal data do we collect ,how do we use it and why?
Name/Contact Details

⦁ To deliver your purchases to you. We collect this data in order to perform a contract with you (fulfil your order).
⦁ To send you service messages by text or e-mail, such as order updates .We collect this data in order to perform a contract with you (so we can give you order updates and let you know when it has been despatched).
Send you communications required by law or which are necessary to inform you about our changes to the services we provide you. This is to keep you up to date on if we update key information like our privacy policy.
Fraud prevention and detection To prevent and detect fraud against either you or RA designer jewellery.

Payment Information
This means your card’s security/CVV code is processed via our payment provider Paypaland it is used to take payment, and give refunds . We’ve got to do this to perform our contract with you. We do not store this information.

Contact History
Includes what you have said to us over…
phone, live chat, email, sms to provide customer service and support . We’ve got to do this to perform our contract with you and respond to your queries, refund requests and complaints.
Feedback requests and reviews .We use the data collected to improve our customer service offering and to help other customers with their shopping experience.

Purchase History
Includes what you have bought so to fulfil your order. We’ve got to do this to perform our contract with you.
Provide customer service and support, and handle returns. We’ve got to do this to perform our contract with you.

Information about your devices (phone, tablet, computer) and how you use our website
The information you give us when you browse our site or use our app, including your IP address and device type and, your location data, as well as how you use our website. Finding out what you, and other customers, like To ensure we are giving you what you want, and to stay ahead of the competition and offer you a more personalised shopping experience. We’ll do this on the basis of our legitimate business interests.
Improve our website. To give you the best possible shopping experience.
Protect our website To prevent and detect fraud against either you or RA Designer Jewellery, and to meet our legal obligations about looking after your data.
To deliver the best possible web experience. We use information gathered by the use of cookies in your web browser. This includes collecting information on what web pages you have viewed, products you have clicked on search terms you have entered.
To provide product recommendations To recommend products based on your browsing and shopping behaviour. We’ll do this on the basis of our legitimate business interests.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. Visitor comments may be checked through an automated spam detection service.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How do we protect your personal data?
We are committed to protecting our customer’s privacy and we know how much data security means to all our customers. With this in mind, we treat your data carefully and take all appropriate steps to ensure it is protected.
Access to your personal data is password-protected, and sensitive data is processed by Paypal
We regularly monitor our system for possible vulnerabilities and attacks.

How long do we keep your personal data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Who do we share your personal data with?
As a part of the operation of this site we gather only information submitted via your contact details selves to inform you of any updates or for communication.They are normally not shared with third partys. On an occassion we may have need to share it wil be for example, to delivery couriers so they can let you know when your order will be delivered.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
• We ensure that we provide only the information they need to perform their specific services.
• They may only use your data for the exact purposes we specify in our contract with them.
• We work closely with them to ensure that your privacy is respected and protected at all times.
• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
Examples of the kind of third parties we work with are:
• Operational companies such as delivery couriers.
• Direct marketing companies who help us manage our communications with you.
• Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites. See our Cookies Notice for details.
• IT companies who support our website and other business systems.
•Sharing your data with third parties for their own purposes.We will only do this in very specific circumstances, for example:
• For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
• We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
For further information please contact sales@manchesterjewellers.co.uk

 

This policy is effective as May 2018, we reserve the right to change this policy at any time. Please check this page periodically for changes. This statement and policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.